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The Better Business Awards – now in its fifth year – is the only industry program for state-based performance. Its focus is on mortgage brokers plus the lenders and service providers that support them.

The mortgage broking industry is ever-changing but the key to successful broking is building up a local presence, delivering exceptional service and making a genuine difference to the lives of your clients.

The Better Business Awards not only acknowledge those brokers who are leading the charge – those with the most effective businesses, talented team, marketing strategies and integrated offering – but also the lenders and aggregator BDMs that are best servicing brokers' evolving needs.

The awards will once again be hosted as a five-star dinner, with good humour, networking and of course recognition on the very best in your state at the heart of a fantastic night.

2018 Categories

Individual Categories:

The role of the aggregator BDM is twofold: to support existing brokers to facilitate deals and to help drive recruitment/maximise retention. This award recognises the top-performing aggregator BDM for FY2016-17 in each state, and is open to all BDMs that meet the category requirements. BDMs will be assessed on associated broker volumes, retention and recruitment performance, plus their broker servicing credentials.

To qualify for this award, entrants must:

  • Have commenced full-time employment as a BDM with their current organisation on or before 30 June 2016.

NOTE: Business metrics and performance will account for 50 per cent of the judging assessment; responses to open-ended questions will also account for 50 per cent of the judging assessment. Your immediate broker supervisor/state manager, as well as brokers indicated, may also be contacted as part of the assessment criteria for corroboration and/or additional details.

As the needs of consumers have grown, so has the need for brokers to offer solutions and services beyond residential mortgages. This award recognises the broker who has created the most holistic client offering - one that services clients' wider financial needs and generates repeat and referred business. This category assesses volumes and growth in non-residential business including, but not limited to, business loans, commercial bills, cash flow finance, inventory and debtor funding, working capital finance, franchise funding and construction and development finance.

To qualify for this award, entrants must:

  • Have at least two full financial years of experience (FY2015-16 and 2016-17)
  • Show evidence of cross-selling in two or more different product types/solutions (e.g. business loans, commercial bills, cash flow finance, inventory and debtor funding, working capital finance, franchise funding and construction and development finance)

All details provided for this award relate to individual performance and only those mortgages/other business lodged and settled by you are to be included. Information provided will be corroborated with your aggregator/brokerage.

NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open-ended questions will account for 20 per cent of the judging assessment.

This award recognises the broker that has delivered the best customer service/satisfaction for FY2016-17, and is open to all individual brokers that meet the category requirements. This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred business.

To qualify for this award, entrants must:

  • Be a full-time broker, whether franchised/licensed or independent
  • Not be a corporate parent, franchisor or aggregator - this award is open to individual brokers only

NOTE: Responses to open-ended questions will account for 100 per cent of the judging assessment.

As the needs of consumers have grown, so has the need for brokers to offer solutions and services beyond residential mortgages. This award recognises the broker who, over FY2016-17, has created the most holistic client offering - one that services clients' wider financial needs and generates repeat and referred business. This category assesses residential and non-residential loan volumes and growth, including, but not limited to: commercial, insurance, leasing, equipment finance, car and personal loans.

To qualify for this award, entrants must have:

  • At least two full financial years of experience (FY2015-16 and 2016-17)
  • Annual individual residential loan settlements in excess of $10 million (FY2016-17)
  • Evidence of cross-selling in two or more different product types/solutions (e.g. insurance, personal loans, credit cards, vendor finance, commercial loans, equipment finance)

All details provided for this award relate to individual performance and only the mortgages/other business lodged and settled by you are to be included. Information provided will be corroborated with your aggregator/brokerage.

NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open-ended questions will account for 20 per cent of the judging assessment.

The lender BDM plays a key role in connecting brokers with products and assisting brokers to write business. This award recognises the top-performing lender BDM for FY2016-17 in each state, and is open to all BDMs that meet the category requirements. BDMs will be assessed on new broker business, plus servicing credentials.

To qualify for this award, entrants must:

  • Have commenced full-time employment as a BDM with their current organisation on or before 30 June 2016

NOTE: Business metrics will account for 20 per cent of the judging assessment; responses to open-ended questions will account for 80 per cent of the judging assessment. Your immediate supervisor/state manager, as well as the brokers indicated, may also be contacted as part of the assessment criteria for corroboration and/or additional details.

The lender BDM plays a key role in connecting brokers with products and assisting brokers to write business. This award recognises the top-performing non-bank lender BDM for FY2016-17 in each state, and is open to all BDMs that meet the category requirements. BDMs will be assessed on new broker business plus servicing credentials.

To qualify for this award, entrants must:

  • Have commenced full-time employment as a BDM with their current organisation on or before 30 June 2016

NOTE: Business metrics will account for 20 per cent of the judging assessment; responses to open-ended questions will account for 80 per cent of the judging assessment. Your immediate supervisor/state manager, as well as brokers indicated, may also be contacted as part of the assessment criteria for corroboration and/or additional details.

Often the unsung hero of a mortgage business, this award recognises the loan administrator in each state that has most effectively supported the broker or business in which he/she works for FY2016-17. The category, which is open to all loan administrators that meet the category requirements, will assess the volume of submissions supported, their attention to detail, knowledge of products, bank systems and loan processes, as well as customer service capabilities.

To qualify for this award, entrants must:

  • Have commenced part- or full-time employment as a loan administrator with their current organisation on or before 30 June 2016
  • Directly service an individual broker, a single brokerage office or brokerage group. This award is not open to loan administrators that work for or within a lender

NOTE: Business metrics and performance will account for 60 per cent of the judging assessment; responses to open-ended questions will account for 40 per cent of the judging assessment. Bank BDMs and/or your immediate broker supervisor may also be contacted as part of the assessment criteria for corroboration and/or additional details.

This award recognises the leading newcomer in each state for FY2016-17, and is open to all residential mortgage brokers who meet the category requirements. This category assesses loan settlement and loan book performance. Conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

To qualify for this award, entrants must have:

  • Started in broking as a full-time operator (own business or part of an established business) on or after 1 January 2015
  • Annual individual residential loan settlements for FY2016-17 in excess of $20 million
  • At least one full year of experience and financials (i.e. full FY2016-17)

All details provided for this award relate to individual performance and only those mortgages lodged and settled by you are to be included. Information provided will be corroborated with your aggregator/brokerage.

NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open-ended questions will account for 20 per cent of the judging assessment.

Regional brokers are often overlooked by their metropolitan counterparts due to the higher value of properties accounting for larger overall loan volumes. However, there are many regional brokers whose productivity and customer service far outstrip those of some of their metropolitan counterparts.

This award recognises the residential broker (in a regional location) who best represents the industry across key factors, including, but not limited to, loan volumes and loan book growth.

To qualify for this award, entrants must have:

  • At least two full financial years of experience (FY2015-16 and 2016-17)
  • Annual individual residential loan settlements in excess of $20 million (FY2014-15 and 2015-16)
  • A year-on-year increase in individual annual settlement volumes greater than 5 per cent (FY2015-16 and 2016-17)
  • A year-on-year increase in individual loan book value greater than 5 per cent (FY2015-16 and 2016-17)

All details provided for this award relate to individual performance and only those mortgages lodged and settled by you are to be included. Information provided will be corroborated with your aggregator/brokerage.

NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open-ended questions will account for 20 per cent of the judging assessment.

This award recognises the top-performing residential broker for FY2016-17 in each state, and is open to all brokers who meet the category requirements. This category assesses loan settlement and loan book performance, plus year-on-year growth in loan volumes and loan book. Conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

To qualify for this award, entrants must have:

  • At least two full financial years of experience (FY2015-16 and 2016-17)
  • Annual individual residential loan settlements in excess of $20 million (FY2015-16 and 2016-17)
  • A year-on-year increase in individual annual settlement volumes greater than 5 per cent (FY2015-16 and 2016-17)
  • A year-on-year increase in individual loan book value greater than 5 per cent (FY2015-16 and 2016-17)

All details provided for this award relate to individual performance and only those mortgages lodged and settled by you are to be included. Information provided will be corroborated with your aggregator/brokerage.

NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open-ended questions will account for 20 per cent of the judging assessment.

The Rising Star award recognises tomorrow's leader - the professional who will play an integral role in the development of mortgage broking in the years ahead. The Rising Star will be entrepreneurial, highlight unique thought leadership, show success in their current business/role and reveal how they have already made a difference to the broking profession.

To qualify for this award, entrants must:

  • Be a full-time mortgage broker

NOTE: Responses to open-ended questions will account for 100 per cent of the judging assessment.

Group Categories:

This award recognises the most successful branded office in each state for FY2016-17 and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the collective office and individual brokers. Collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

An office is classified as a singular dedicated premises that services the mortgage needs of consumers, with brokers operating under a shared brand or as part of a wider financial services business based in a singular location/premises. For example, the mortgage broking arm of a financial planning practice.

All details provided for this award relate only to those mortgages lodged and settled by brokers operating within the office for FY16-17. Information provided will be corroborated with your aggregator/brokerage.

To qualify for this award, entrants must:

  • Have one or more full-time brokers working in or from the office
  • Be a franchised or licensed operation
  • Have individual annual average broker residential loan settlements in excess of $5 million (for FY2016-17)
  • Generate greater than 50 per cent of loan volumes from products other than company branded/funded mortgages
NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open-ended questions will account for 20 per cent of the judging assessment.

This award recognises the individual broker or brokerage with a unique community engagement program that has gone above and beyond the normal ways of connecting with the community.

This category assesses the uniqueness of the program, the process of engaging the community, the outcomes from the program and how the campaign has helped the broker/brokerage land more business.

Please note that the program doesn't necessarily need to be linked to a charity.

To qualify for this award, entrants must:

  • Be either a full-time broker or a brokerage (office), whether franchised/licensed or independent
  • Not be a corporate parent, franchisor or aggregator - this award is open to individual brokers and individual offices only

NOTE: Responses to open-ended questions will account for 100 per cent of the judging assessment.

This award recognises the brokerage that has delivered the best customer service/satisfaction for FY2016-17, and is open to all brokers/brokerages (individual offices) that meet the category requirements. This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred business.

To qualify for this award, entrants must:

  • Be a brokerage (office), whether franchised/licensed or independent
  • Not be a corporate parent, franchisor or aggregator - this award is open to individual offices only

NOTE: Responses to open-ended questions will account for 100 per cent of the judging assessment.

This award recognises the most successful office (with five or more brokers) in each state for FY2016-17, and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses the loan settlement and loan book performance of both the individual brokers and the collective office. Collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

An office is classfied as a singular dedicated premises that services the mortgage needs of consumers, with brokers operating under a shared brand or as part of a wider financial services business based in a singular location/premises. For example, the mortgage broking arm of a financial planning practice.

All details provided for this award relate only to those mortgages lodged and settled by the brokers detailed below. Information provided will be corroborated with your aggregator/brokerage.

To qualify for this award, entrants must:

  • Have five or more full-time brokers working in or from the office
  • Not be a franchised, licensed or similarly structured business with a franchisor/corporate parent
  • Have average residential loan settlements in excess of $50 million (for FY2015-16)
  • Generate greater than 50 per cent of loan volumes from products other than company branded/funded mortgages

NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open-ended questions will account for 20 per cent of the judging assessment.

This award recognises the most successful office (with fewer than five brokers) in each state for FY2016-17, and is open to all residential mortgage brokerages/offices that meet the category requirements. This category assesses the residential mortgage loan settlement and loan book performance of both the individual brokers and the collective office. Collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

An office is classified as a singular dedicated premises that services the mortgage needs of consumers, with brokers operating under a shared brand or as part of a wider financial services business based in a singular location/premises. For example, the mortgage broking arm of a financial planning practice.

All details provided for this award relate only to those mortgages lodged and settled by the brokers detailed below. Information provided will be corroborated with your aggregator/brokerage.

To qualify for this award, entrants must:

  • Have between one and four full-time brokers working in or from the office
  • Not be a franchised, licensed or similarly structured business with a franchisor/corporate parent
  • Have individual annual average broker residential loan settlements in excess of $10 million (for FY2016-17)
  • Generate greater than 50 per cent of loan volumes from products other than company branded/funded mortgages

NOTE: Business metrics and performance will account for 80 per cent of judging assessment; responses to open-ended questions will account for 20 per cent of judging assessment.

This award recognises the most successful new office in each state for FY2016-17, and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the individual brokers and the collective office. Individual and collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

An office is classified as singular dedicated premises that service the mortgage needs of consumers, with brokers operating under a shared brand. An office is also classified as a mortgage business (with brokers operating under a shared brand) that is part of a wider financial services business based in a singular location/premises. For example, the mortgage broking arm of a financial planning practice.

All details provided for this award relate only to those mortgages lodged and settled by brokers operating within the office for FY16-17. Information provided will be corroborated with your aggregator/brokerage.

To qualify for this award, entrants must:

  • Have started trading on or after 1 January 2015
  • Have at least two full-time brokers working in or from the office
  • Be a franchised, licensed or independent operation
  • Have individual annual average broker residential loan settlements in excess of $10 million (for FY2016-17)
  • Generate greater than 50 per cent of loan volumes from products other than company branded/funded mortgages

NOTE: Business metrics and performance will account for 80 per cent of the judging assessment; responses to open ended questions will account for 20 per cent of the judging assessment.

Regional brokers are often overlooked by their metropolitan counterparts due to the higher value of properties accounting for larger overall loan volumes. However, there are many regional brokers whose productivity and customer service far outstrip those of some of their metropolitan counterparts. This category assesses loan settlement numbers and volume, as well as the loan book performance of both the individual brokers and collective office.

Regional offices of all sizes will be considered in this category. This award recognises the individual office (in a regional location) that has most effectively driven business growth over the previous 12 months across all product sectors, utilising a range of business development principles and tactics.

All details provided for this award relate only to those mortgages lodged and settled by brokers operating within the office for FY16-17. Information provided will be corroborated with your aggregator/brokerage.

To qualify for this award, entrants must:

  • Have one or more brokers working in or from the office
  • Have individual annual average broker residential loan settlements in excess of $10 million (for FY2016-17)

NOTE: Business metrics and performance will account for 80 per cent of judging assessment; responses to open-ended questions will account for 20 per cent of judging assessment.

Key Dates

  • Stage 1: Online submission – open on Friday 6 October 2017
  • Stage 2: Submissions Close – COB Friday 10 November 2017
  • Stage 3: Judging process begins – Monday 13 November 2017
  • Stage 4: Finalists announced – Week of 4 December 2017
  • Stage 5: Judging – An expert panel of judges will review and score each submission with one winner per category to be selected from the list of finalists in each state.
  • Stage 6: Winners announced – The winner of each award will be presented live at the awards dinner taking place in each state between 15 February and 16 March 2018.

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